We are a small team helping both in-store visitors and online customers. Please allow 3 to 5 business days for online order processing in addition to the selected shipping speed time frame. If you enter an email address at checkout you will receive shipping and tracking information. Contact us if you have questions about receiving your order by a certain date and we will try our best to accommodate your needs.

Route Shipping Protection: We have partnered with Route to offer a seamless claims experience if your shipment is damaged or missing.

This optional service is available at checkout for a small fee based on your merchandise total. By deselecting Route Shipping Protection, the Barnes Foundation is not liable for lost, stolen, or damaged orders. 

Pick-up is available Thursday through Monday, from 10 am to 4 pm and can be selected during checkout. Once you have received an email confirming that your order has been fulfilled visit the Barnes Shop, located in the lower level of the Barnes Foundation, and have your order number and identification ready to present to our shop team.  

We want you to love your Barnes Shop purchase. If you are unsatisfied with your order, you may reach out to request a return or exchange within 30 days of receipt. Items must be in new, unworn/unused condition with the original tags attached. Please note that sale items are not eligible for return or exchange. 

Request a return or exchange shop@barnesfoundation.org

Find our complete returns and exchanges policy here.

Members save 10% on all full-price items, and have exclusive access to additional discounts in December, and during Member Appreciation in May. Join here today. To receive your member discount, simply enter the coupon code provided by our Membership team at checkout. Email us if you need assistance.